Legal & Policy
Return & Replacement Policy
Last updated: August 2026 • SAJILOMARTS Retail Nepal
We want you to be completely satisfied with your SAJILOMARTS purchase. Read our straightforward return and replacement guidelines.
1. 7-Day Replacement Guarantee
If you receive a defective, damaged, or incorrect product, you may request a free replacement within 7 calendar days of delivery.
2. Eligibility Conditions
Items must be unused, in original condition with all tags intact, and in original packaging including all accessories, manuals, and free gifts.
3. Sourced Product Return Terms
For custom products sourced from Indian marketplaces on customer request, returns are accepted if the delivered product does not match the confirmed specifications, size, or is damaged during transit.
4. How to Initiate a Return
Contact our customer care on WhatsApp (+977-9767797748) or email support@sajilomarts.com.np with your Order ID and photos of the defective item. Our team will arrange pickup or return instructions.
Have questions about our terms?